Aroma Thai Terms & Conditions

Aroma Thai Massage & Skin Care 

Terms & Conditions

Important 

Please Read our terms & Conditions as they apply to you when using our services & helps you understand what to expect from us and what we expect from you.

By using our services you are agreeing to our terms & conditions 

Booking and Payments  < Back

Applies to all purchases with Aroma Thai Massage & Skin Care.

  1. Payments must be received in full before services commences.

  2. Payments can be made by Cash, Bank Transfers, EFTPOS, MasterCard, Visa card, through telephone order payment or by purchasing eGift Card on our website.

  3. 50% DEPOSIT IS REQUIRED when booking any Services / Aroma Thai Packs / any treatment 60 minutes or more. Deposit must be paid on the booking date. The remaining balance to be settled upon your arrival. 

  4. We do not take 100% deposit over the phone. (50% only)

  5. Credit card deposits: (card not present), this will take 7 working days to process.

  6. Gift Card bookings require at least 24 hrs in advance.

  7. eGift Card purchase cannot be refunded.

  8. If you make a booking less than 24 hours in advance, we cannot guarantee the available Date/time.

  9. Online bookings are only confirmed after you receive our call or email confirmation.

  10. If you are pregnant or believe that you may be pregnant you must let us know at the time of your booking.

     

These terms and conditions are subject to change without notice.

Cancellation Policy

   In the event of cancellation, the following conditions will apply;  

  1. To cancel your scheduled appointment, you must give us at least 24 hours, notice. Failure to provide this notice will result in a cancellation fee of 50%.

Arrival & Stay  < Back

  1. Please arrive 10 minutes prior to your scheduled appointment time.

  2. If you arrive late for your scheduled appointment, we will provide services for the remaining time only. You will be charged the original booking fee.

  3. If you are 10 minutes late, your appointment will be automatically cancelled.

  4. If you do not arrive at your appointment date/time, there will be no refundable deposit.

  5. If you change your mind after the session has started or completed there will be no refund.

  6. Please make sure you leave the massage room within 10 minutes of your treatment ending,  otherwise, fees and charges will applied ( $1 per minute ). 

  7. We DO NOT offer any sexual services. If you ask for any kind of sexual services, 100% of the service fee will be charged & not refunded. 

Customer Please Note

We do not refund or are responsible for the below, please note: 

  1. We apologize in advance if any environmental noises disturb your massage, these are due to the rooms having an open ceiling, we hope the noise does not interrupt your relaxation.

  2. Please turn your mobile phone off or on silent.

  3. Please keep your underwear on during your treatment.

  4. Please let the therapist know if you are allergic to Essential Oils. We do use high quality oils however some skin may still react.

  5. Please leave the oil on your body for at least 3 hours to gain the most benefits, alternatively if you would like the oil wiped off please let your therapist know.

  6. If you would like the temperature in the room adjusted please advise your therapist.

  7. Please let the therapist know if the pressure is not right within the first 10 minutes of treatment so they can adjust accordingly.

  8. Please advise if you feel any discomfort during the treatment or if you have any concerns about your body or health conditions.

  9. We DO NOT take any responsibility for the loss or damage to any personal belongings that were left unattended. 

  10. Before the beginning of the treatment the customer must complete and sign the “customer form”.

  11. We DO NOT take responsibility for Concealed information about your personal health.

  12. If you change your mind to stop your treatment, to change therapist or to change your service please let us know within the first 10 min. (You will not be refunded the remaining time) except for the Obscene case. 

  13. If a customer is verbally offensive or by touch, we will report to the police and sue by law.

  14. If a customer steals or takes any property of Aroma Thai we will report to the police and sue by law.

  15. If a customer accuses or defames staff of Aroma Thai we will report to the police and sue by law. 

 

We take hygiene seriously and can confirm that we change every towel and pillow case after each customer.

We value your feedback. If you are not happy with any facet of your treatment please let the receptionist know or contact the owner directly to discuss by email: aromathai.contact@gmail.com  and we will contact you within 48 hours. We always strive to improve and take pride in everything we do. We hope you enjoy your time at Aroma Thai!

Aroma Thai Packs   < Back

  1. Deposit of 50% applies to confirm your booking.

  2. Cannot be used with any other promotional offer.

  3. Cannot be used with any discount coupons.

  4. Cannot be used with Happy Tuesday Promotion.

  5. To cancel your scheduled appointment, you must give us at least 24 hours, notice. Failure to provide this notice will result in a cancellation fee of 50%

 

These terms and conditions are subject to change without notice. 

Remedial Massage (If Available)    < Back

  1. By Appointment only

  2. Health insurance Claim Available.

 

 

Remedial Massage Promotion 20% Off (If Available)

  1. Valid for “First Time New Remedial Customers” only.

  2. Booking must be made in advance.   

  3. Cannot use it with any other Promotions.

  4. Cannot use it with any discount coupons.

Gift Card Redemption

  1. Gift Cards are valid for Three years from the date of purchase. 

  2. Original Gift Cards must be provided to redeem our services.

  3. We are unable to replace lost or stolen Gift Cards. 

  4. Gift Cards cannot be redeemable for cash or credit.

  5. Gift Card code/ number must be provided when making your booking. 

  6. Gift Card Total monetary value must be used in the one attendance. Any remaining balance will be forfeited. 

  7. Expired Gift Cards cannot be used for any reason.

  8. If you do not arrive at your appointment date/time, your Gift Card will be automatically canceled.

  9. To cancel your scheduled appointment, you must give us at least 24 hours, notice. Failure to provide this notice will result in a cancellation fee of 50%.

These terms and conditions are subject change without notice.

eGift Card Redemption   < Back

  1. Online Gift Cards are valid for 3 years from the date of purchase.

  2. eGift Card code, Personal ID & Client details must be provided to redeem Gift Card.

  3. We will not replace lost or stolen eGift Cards. 

  4. eGift Cards cannot be redeemed for cash or credit.

  5. eGift Card numbers/codes must be provided when making a booking.

  6. eGift Card total monetary value must be used in one attendance. Any remaining balance will be forfeited. 

  7. Original email of online eGift Card purchase must be present for redemption.

  8. Expired eGift Cards cannot be used for any reason.

  9. If you do not arrive at your appointment date/time, your Gift Card will be automatically canceled.

  10. To cancel your scheduled appointment, you must give us at least 24 hours, notice. Failure to provide this notice will result in a cancellation fee of 50%

 

These terms and conditions are subject to change without notice.

Member Cards   < Back

Free Member term and condition

  1. Member price provided for services and gift vouchers.

  2. Member cards must be present before payment and service.

  3. Benefits are for member card holders only.

  4. Member price cannot be used with another Promotion or Package

  5. Member price cannot be used with our discount coupons.

  6. Aroma Thai cannot replace lost or stolen Free member cards

  7. Free member cards will expire within 12 months

  8. 15% off for services on your birthday month (cannot be used with another Promotion or Package)

  9. 10% off for products of Aroma Thai

  10. Free foot spa bath before treatment  (please arrive in advance before treatment)

  11. Free gift product of Aroma Thai

 

These terms and conditions are subject to change without notice.

 

Full Member term and condition

  1. $100 fee for lifetime Member (Free $10 dollars 10x discount coupons expire in 1 year) 

  2. Member price provided for services and gift vouchers.

  3. Member cards must be present before payment and service.

  4. Benefits are for Member card holders only.

  5. Member price cannot be used with another Promotion or Package.

  6. Member prices cannot be used with other discount coupons. 

  7. Free Member card replacement. 

  8. 1x (meaning once a year only), 20% off for services and Aroma Thai Packs on your birthday month, Promotions not included 

  9. 10% off for any purchase of products of Aroma Thai

  10. Free foot spa bath before treatment (please arrive in advance before treatment)

  11. Free thank you gift product of Aroma Thai.

 

These terms and conditions are subject to change without notice.

Promotions / Discount Coupons

Aroma Thai Discount Coupons 

  1. The coupons are valid for 1 year only.

  2. Lost or stolen coupons will not be replaced.

  3. Coupons redeemable for cash or payment of credit. 

  4. The coupons can only be used for a minimum of 1 hour or more.

  5. The coupons cannot be used with any other promotion or packages.

Promotional Conditions

  1. Cannot be used with any other promotional offer.

  2. Cannot be used with any discount coupons.

  3. Cannot change to another service that is not included in the promotions.

  4. Cannot be used with Happy Tuesday promotion.

 

These terms and conditions are subject to change without notice.

Happy Tuesdays (If Available)   < Back  

  1.  Offer only available on Tuesdays (except on public holiday)

  2. Applied to any treatment or services duration 60 mins or longer. 

  3. Cannot use with Aroma Thai Packages

  4. Cannot use it with other Promotions.

  5. Cannot use it with any discount coupons.

  6. Not valid on Public holidays

  7. Cash only

 
 

Aroma Thai Massage and Skincare melbourne