Aroma Thai Terms & Conditions

Aroma Thai Massage & Skin Care 

Terms & Conditions

Important 

Please Read our terms & Conditions as they apply to you when using our services & helps you understand what to expect from us and what we expect from you.

By using our services you are agreeing to our terms & conditions 

Online Bookings   < Back

  1. Bookings need to be made at least 24 hours in advance. 

  2. If you make a booking less than 24 hours in advance, we cannot guarantee the available time. 

  3. Online bookings are only confirmed after you receive our call or email confirmation.

Booking and Payments

  1. Payments must be received in full amount before services commence. Payments can be made by Cash, Bank Transfers, EFTPOS, MasterCard, Visa card, through our website or telephone order payment.

  2. If you change your mind after the session has started or complete there will be no refund.

  3. We DO NOT offer any sexual services. If you ask for any kind of sexual services, 100% of the service fee is charged & not refundable. 

  4. If you are 10 minutes late, your booking will be automatically cancelled. Unless, we have received your call (min of 24hrs) is needed to reschedule an appointment. 

  5. For 2 person reservations(or more). It is your responsibility to pay the 50% deposit (prices depend on your chosen treatment). If you fail to pay the deposit and turn up 10 minutes late. Your booking will automatically be cancelled 

  6. Any Gift Cards purchased cannot be refunded.  

  7. Please make sure you leave the massage room within 10 minutes of your treatment ending,  otherwise, fees and charges will be applied ( $1 per minute ). 

     

These terms and conditions are subject to change without notice.

Deposit Policy

We require a minimum of 50% deposit for any 2 people (or more) bookings, and for any 2.30 hrs treatment. This deposit must be paid on the booking date or within three days from the date of booking. The remaining balance can be settled upon your arrival. 

In the event of cancellation, the following conditions will apply;  

  1. We do not take 100% deposit over the phone (50% only)

  2. To cancel your booking less than 48hr prior to the arrival: 100% cancellation fee will be applied from the deposit amount.

  3. Credit card deposits:(card not present), this will take 7 working days to process.

  4. If you do not turn up at your appointment date & time there is no refundable deposit.

  5. If you turn up late, we will provide services for the remaining time only.

 

These terms and conditions are subject to change without notice. 

Aroma Thai Packs   < Back

  1. If you make a booking less than 24 hours in advance, we cannot guarantee the available time. 

  2. Online bookings are only confirmed after you receive our call or email confirmation.

  1. Deposit of 50% May apply before confirmation of your booking

  2. Cannot be used with any other promotional offer.

  3. Cannot be used with any discount coupons.

  4. Cannot be used with Happy Tuesday Promotion.

  5. If you make a booking less than 24 hours in advance, we cannot guarantee the available time. 

  6. Online bookings are only confirmed after you receive our call or email confirmation.

  7. If you arrive 10 minutes late, your appointment will be automatically cancelled. (Unless, we have received a call from you to reschedule an appointment. (we will provide the service for the remaining time only)

Gift Card Redemption

  1. Gift Cards are valid for Three years from the date of purchase. 

  2. Original Gift Cards must be provided to redeem services.

  3. We are unable to replace lost or stolen Gift Cards. 

  4. Gift Cards cannot be redeemable for cash or credit.

  5. At least 48hrs booking in advance is required. Gift Card code/ number must be provided when making your booking. 

  6. To cancel your booking, please give us at least 24hr, notice. Failure to provide this notice will result in the Gift Card being cancelled.

  7. Gift Card Total monetary value must be used in the one attendance. Any remaining balance will be forfeited. 

  8. Gift Card redemption: if you arrive at your appointment more than 10min late, your appointment will be cancelled.

  9. Expired gift Cards cannot be used for any reason.

 

These terms and conditions are subject change without notice.

eGift Card Redemption   < Back

  1. Online Gift Cards are valid for 3 years from the date of purchase.

  2. Online Gift Card code, Personal ID & Client details must be provided on the redemption date.

  3. Online redemption form must be provided.

  4. We will not replace lost or stolen Online Gift Cards. 

  5. Online Gift Cards cannot be redeemable for cash or credit.

  6. At least 48hrs notice is required. Online gift Card numbers/codes must be provided when making a booking.

  7. To cancel your booking please inform us at least 24hr prior. Failure to provide this notice will result in your online Gift Card being cancelled.

  8. Gift Card total monetary value must be used in one attendance. Any remaining balance will be forfeited. 

  9. Online Gift Card redemption: if you arrive at your appointment later than 10minutes your booking will be cancelled.

  10. Original email and code of online Gift Cards must be present for redemption.

  11. Expired online gift Cards cannot be used for any reason.

 

   These terms and conditions are subject to change without notice.

Customer Please Note

We do not refund or are responsible for the below, please note: 

  1. We apologize in advance if any environmental noises disturb your massage, these are due to the rooms having an open ceiling, we hope the noise does not interrupt your relaxation.

  2. Please turn your mobile phone off or on silent.

  3. Please keep your underwear on during your treatment.

  4. Please let the therapist know if you are allergic to Essential Oils. We do use high quality oils however some skin may still react.

  5. Please leave the oil on your body for at least 3 hours to gain the most benefits, alternatively if you would like the oil wiped off please let your therapist know.

  6. If you would like the temperature in the room adjusted please advise your therapist.

  7. Please let the therapist know if the pressure is not right within the first 10 minutes of treatment so they can adjust accordingly.

  8. Please advise if you feel any discomfort during the treatment or if you have any concerns about your body or health conditions.

  9. We DO NOT take any responsibility for the loss or damage to any personal belongings that were left unattended. 

  10. Before the beginning of the treatment the customer must complete and sign the “customer form”.

  11. We DO NOT take responsibility for Concealed information about your personal health.

  12. If you change your mind to stop your treatment, to change therapist or to change your service please let us know within the first 10 min. (You will not be refunded the remaining time) except for the Obscene case. 

  13. If a customer is verbally offensive or by touch, we will report to the police and sue by law.

  14. If a customer steals or takes any property of Aroma Thai we will report to the police and sue by law.

  15. If a customer accuses or defames staff of Aroma Thai we will report to the police and sue by law. 

 

We take hygiene seriously and can confirm that we change every towel and pillow case after each customer.

We value your feedback. If you are not happy with any facet of your treatment please let the receptionist know or contact the owner directly to discuss by email: aromathai.contact@gmail.com  and we will contact you within 48 hours. We always strive to improve and take pride in everything we do. We hope you enjoy your time at Aroma Thai!

Member Cards   < Back

Free Member term and condition

  1. Member price provided for services and gift vouchers.

  2. Member cards must be present before payment and service.

  3. Benefits are for member card holders only.

  4. Member price cannot be used with another Promotion or Package

  5. Member price cannot be used with our discount coupons.

  6. Aroma Thai cannot replace lost or stolen Free member cards

  7. Free member cards will expire within 12 months

  8. 15% off for services on your birthday month (cannot be used with another Promotion or Package)

  9. 10% off for products of Aroma Thai

  10. Free foot spa bath before treatment  (please arrive in advance before treatment)

  11. Free gift product of Aroma Thai

 

These terms and conditions are subject to change without notice.

 

Full Member term and condition

  1. $100 fee for lifetime Member (Free $10 dollars 10x discount coupons expire in 1 year) 

  2. Member price provided for services and gift vouchers.

  3. Member cards must be present before payment and service.

  4. Benefits are for Member card holders only.

  5. Member price cannot be used with another Promotion or Package.

  6. Member prices cannot be used with other discount coupons. 

  7. Free Member card replacement. 

  8. 1x (meaning once a year only), 20% off for services and Aroma Thai Packs on your birthday month, Promotions not included 

  9. 10% off for any purchase of products of Aroma Thai

  10. Free foot spa bath before treatment (please arrive in advance before treatment)

  11. Free thank you gift product of Aroma Thai.

 

These terms and conditions are subject to change without notice.

Happy Tuesdays (If Available)   < Back  

  1.  Offer only available on Tuesdays (except on public holiday)

  2. Applied to any treatment or services duration 60 mins or longer. 

  3. Cannot use with Aroma Thai Packages

  4. Cannot use it with other Promotions.

  5. Cannot use it with any discount coupons.

  6. Not valid on Public holidays

  7. Cash only

Remedial Massage (If Available)    < Back

  1. By Appointment only

  2. Health insurance Claim Available.

 

 

Remedial Massage Promotion 20% Off (If Available)

  1. Valid for “First Time New Remedial Customers” only.

  2. Booking must be made in advance.   

  3. Cannot use it with any other Promotions.

  4. Cannot use it with any discount coupons.

Promotions / Discount Coupons

Aroma Thai Discount Coupons 

  1. The coupons are valid for 1 year only.

  2. Lost or stolen coupons will not be replaced.

  3. Not redeemable for cash or payment of credit. 

  4. The coupons can only be used for a minimum of 1hour or more.

  5. The coupons cannot be used with any other promotion or packages.

  6. Expired gift vouchers cannot be used for any reason.

Promotional Conditions

  1. Cannot use it with any other promotional offer.

  2. Cannot use it with any discount coupons.

  3. Cannot change to another service that is not included in the promotions.

  4. Cannot be used with Happy Tuesday promotion.

 

These terms and conditions are subject to change without notice.

Aroma Thai Massage and Skincare melbourne